Our cancellation conditions

The right to withdrawal pursuant to § 18 sec. 1 Z. 10 FAGG does not apply. In this case the Hotel Industry General Terms and Conditions apply.

3 months prior to arrival you are entitled to free cancellation. Between 3 and 1 month prior to arrival a cancellation fee of 40% of the total holiday price will be charged. Between 1 month and 1 week prior to arrival a cancellation fee of 70% of the total holiday price will be charged. For cancellation made less than one week prior to arrival or for no-shows a cancellation fee of 90% of the total holiday price will be charged. Premature departures will be charged at 100%.

We would like to help you avoid having to pay these charges. As a special service we offer a hotel cancellation insurance „Hotel Storno Plus (incl. Helicopter rescue). Find out more about the terms and conditions of this insurance cover.

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